Report an issue
These instructions are reviewed against the app source. Final-installer walkthroughs are still pending. Check platform availability and requirements before installing. Windows is an updates list, outside the 1,000 beta places.
Use a report to explain what happened and, if helpful, show the relevant part of MODO. You review the content before anything is sent.
The report UI and production delivery service are configured. Delivery with a screenshot from the final installer still needs its release check. Until your release confirms delivery is available, use Export report… and arrange a delivery method with the release owner.
Prepare a useful report
- Open Help → Report an issue…, or Report an issue on Welcome.
- Choose Issue type: something wrong, a crash or a blocker.
- In What happened?, describe what you were doing, the steps to repeat it, what you expected and what actually happened.
- Include the app version from Help → About this build, your operating system and whether the problem happens in every project.
- Optionally use Capture MODO or Attach image…. Inspect the thumbnail and remove or replace it if it includes private content.
Example:
In 0.1.0-alpha.1 on Mac, I selected a text layer inside a vertical Stack, set its width to Fill and its parent's height to Hug. I expected the frame to contain the text. After editing the sentence, the bottom line was clipped. It also happens in a new project.
A screenshot can reveal project content. MODO does not silently attach project files, logs or other desktop windows to this report.
Send and confirm
When the release's delivery service is available:
- Review the description and screenshot.
- Check I have reviewed this report and want to send it.
- Choose Send report.
- Wait for Thank you. Your report was submitted. and keep the reference.
Clicking Send is not itself proof of submission. If an error appears, keep the draft and retry when the service is available. The app preserves the draft locally until it is sent. Export report… lets you save a copy without requiring online delivery.
The receipt confirms submission to the reporting service; it does not mean the problem has already been reviewed or resolved.
If MODO cannot open
Record the app version from the installer, the operating system and the error text. Keep your project folder and .modo copies intact. Do not delete the local profile as a first troubleshooting step: it may contain recovery information.
See common problems and saving and recovery.
Need a correction? Tell us